Privacy
Your privacy comes first! Very limited information is stored with trusted third parties for the express and sole purpose of providing our consulting services. We review the privacy, data management, and security and encryption policies of all services we employ to deliver our services.
For example, we use a service called Zendesk to manage our support tickets. In Zendesk, we identify your tickets and communicate with you using your email address. Zendesk treats your email address as confidential information and will not use it for any other purpose.
Beacon+
Ask Adam uses the Beacon+ platform on all of our own Macs. (In tech we call this "eating our own dog food" or just "dogfooding".) That's how much we trust the safety, security, and effectiveness of Beacon+.
Proper security practices are a requirement for any software we are considering incorporating into our Beacon+ platform.
All communication to and from the Beacon+ services is encrypted end-to-end via HTTPS using TLS 1.2 with HSTS and forward secrecy.
Our Beacon+ platform does not transmit or collect any user-created content. The platform is designed to minimize the collection of any personally identifiable information (PII). We do store a limited set of PII which is required to properly operate and deliver our services, including:
- The username of the most recently logged in user.
- A contact email address associated with a computer's owner or user.
- The email addresses associated with certain cloud backup solutions, if in use.
- The SSID of the connected WiFi network.
- The network sharing name of the computer.
Cloud Syncing and Backups
In recommending cloud storage, syncing, and backup services, we evaluate their published privacy and security practices and only recommend those which employ proper security practices and encryption techniques.
Passwords
In the course of providing consulting services, we may create, or be entrusted with, passwords required to perform our work. We always create strong, unique passwords, and we store them using 1Password, the industry leader in secure password management.
Screen Sharing
We use multiple screen sharing tools including iMessage, Remotix, and Zoom. All screen sharing tools we use secure and encrypt the display, keyboard, and mouse events between your computers and ours using AES 256.
Operations
We take security very seriously in our internal storage and handling of client information, and make use of full-disk encryption, local security measures, network monitoring, two factor authentication wherever possible, and other best practices to keep your information secure.
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